Software

Docuware Cloud, Redirect to the Configuration page freezes…

Cloud Redirect to the Configurations page gets stuck Views: 8 Behavior: When trying to access the DocuWare configurations page in the Cloud, you receive the following message: “You are being redirected to the application.  Please wait…” but nothing happens and the message stays on the screen. Solution: This is due to incorrect time settings on the…

Docuware Web Client Settings Error ‘ClientProtocolManagers are not specified’

WebClient Settings does not open but displays a message box that reads: Error in login with token: ClientProtocolManagers are not specified Fix try by   Going to DocuWare and Modules directory.Right Click the DocuWare.Settings.msi file then click on “repair”.  This SHOULD fix it but in rare cases there may be something wrong with the settings files….

The selected directory is already watched by another import configuration From Docuware Knowledgebase KBA-35847

https://support.docuware.com/en-us/knowledgebase/article/KBA-35847This has been an issue that we have encountered a number of times. The above is the link to Docuware’s answer and below is a combination of Docuware advice and our own.  Issue:When attempting to create an import configuration in the DocuWare Desktop Apps, the following error occurs when you select the directory you want…

I have a batch that is locked as ‘Processing’ in Alaris/Kodak Capture Pro

Batch Status never changes from “Processing” to “Complete”Chances are the batch did not finish outputting the batch so there are a series of things to do 1: Find the output bath and rename it to something inoxious like {BATCHNAME}.OLD    Don’t forget the batch index file usually {BATCHNAME}.TMP Change it as well2: There is a location…

Docuware Desktop wont Start and I see an Application error in the event log “…Found multiple X.509 certificates…”

This could be an issue were there are DUPLICATE local certificate locations stored on the PC you are working on. To get rid of this 1: Run MMC.exe2: Menu Item ‘File\add Remove Snap (Ctrl+M)3: On the left column select Certificates Click on ADD4: Select Radio Button Item Computer account Click NEXt   4a: Local Computer should already be…

The scanned image seems stuck…..

Docuware Desktop scanning sometimes you scan a record and the item seems stuck…..To remedy that try this: 1: Open file explorer and go the following location  ‘%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp’.  Normally that is C:\programdata\docuware\Desktop\DWScannerTemp This is the temp location where the scan files are stored before they are uploaded to DocuWare. 2: Delete all the files in this…

My login changed and now my imports won’t work, directory already watched by another import

This can be a very common error in a large enterprise network when you get moved from one domain to another. Docuware stores all of your information about your accounts in 2 places. The main location is relative to the username you login with. That means for every user who logs into that PC potentially could have…

Webclient responds with a 404 error….. Known Errors when Setting Up Docuware Web Client

These items were taken from Docuware and made available because it is very hard to find by content.  Known Errors when Setting Up Web Client “You need to install IIS 6 Metabase Extensions” The message “You need to install the IIS 6 Metabase Extensions” appears when setting up a Web instance (only relates to IIS…

Docuware 6.x and the DMZ

It used to be that you could drop Docuware into the DMZ and forward all the requests from the web to Docuware services thru the firewall.The new architecture of Docuware makes this risky.  The parts of Docuware on the server have direct access to the database server which puts your system at risk.  So what do you…

Docuware- Filtering Records

Ever want to give someone or some group access to ALMOST everything?  For example:A client file may have invoices, purchase orders, correspondence and other common items that people need to have access to do their job butClient files may ALSO have Financial Reports, Legal Contracts and other PRIVATE documents not everyone should be able to…

How do I restrict which file types can be stored in my Docuware file cabinets?

If you want to prevent users from storing certain file types as documents in your file cabinets, please navigate to “Organisation” -> “General” and add the file types you do not want to be stored as “Restricted file types”To be able to choose those file types, you mus first have defined them by creating “file…

My service will not start…commonly Authentication Service Failed or is not available

You are trying to login to Docuware and the error you get is “There is not Authentication Service available”  What does that mean?Docuware is a complete system within itself and it has its own login methods available outside of the operating system you already logged into. You might be confused because you have never actually logged…

ERROR Settings server returned NULL for File Cabinet with GUID 5f7198f1-198f1-f1f6-4ff2-8ad2-a8c1246ffe67

ERROR COI.PDF Settings server returned NULL for File Cabinet with GUID 5f7198f1-198f1-f1f6-4ff2-8ad2-a8c1246ffe67The GUID was not the GUID in the system.  This could be the GUID did not exist any longer. The fix was to open the TRAY in configuration and reattach it to the new dialog box/file cabinet.