A great way to connect to the software developers and have your voice heard it to subscribe and add your thoughts about Docuware at Docuware.com.This should be done by every client and the key operators in your organization. Goto start.docuware.comTop of page center Select My AccountClick button that reads “Sign up for free” Fill in…
There is a set of control commands available to use in Docuware for use in IMPORT and other functions. The most important of these are getting the field data RIGHT! DocuWare Control commands with DWControl FontID #2941 Fields The Field command is meant to fill a metadata or index field of the document to store. The field is…
Need to know exactly how many documents and pages you have in a file cabinet? There is not a direct way to do this but if you are the SQL administrator you can check with a simple queryif you are NOT a SQL admin you probably can not accomplish this but you can forward this…
Cloud Redirect to the Configurations page gets stuck Views: 8 Behavior: When trying to access the DocuWare configurations page in the Cloud, you receive the following message: “You are being redirected to the application. Please wait…” but nothing happens and the message stays on the screen. Solution: This is due to incorrect time settings on the…
If you are using Teleforms you know how rock solid it is but there is one error that is raised from time to time. RLOCK….It is normally observed by the users who while working have the program lock up and not allow them back in. They get an error that the License Manager is not…
WebClient Settings does not open but displays a message box that reads: Error in login with token: ClientProtocolManagers are not specified Fix try by Going to DocuWare and Modules directory.Right Click the DocuWare.Settings.msi file then click on “repair”. This SHOULD fix it but in rare cases there may be something wrong with the settings files….
https://support.docuware.com/en-us/knowledgebase/article/KBA-35847This has been an issue that we have encountered a number of times. The above is the link to Docuware’s answer and below is a combination of Docuware advice and our own. Issue:When attempting to create an import configuration in the DocuWare Desktop Apps, the following error occurs when you select the directory you want…
Batch Status never changes from “Processing” to “Complete”Chances are the batch did not finish outputting the batch so there are a series of things to do 1: Find the output bath and rename it to something inoxious like {BATCHNAME}.OLD Don’t forget the batch index file usually {BATCHNAME}.TMP Change it as well2: There is a location…
This could be an issue were there are DUPLICATE local certificate locations stored on the PC you are working on. To get rid of this 1: Run MMC.exe2: Menu Item ‘File\add Remove Snap (Ctrl+M)3: On the left column select Certificates Click on ADD4: Select Radio Button Item Computer account Click NEXt 4a: Local Computer should already be…
Docuware webclient may look like a bunch of over lapping images and forms which is caused by a corrupted user setting. Depending on whether the settings are stored in the local storage of the browser (by default) or in the database, there are different ways to solve this: If the user settings are stored in…
Docuware Desktop scanning sometimes you scan a record and the item seems stuck…..To remedy that try this: 1: Open file explorer and go the following location ‘%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp’. Normally that is C:\programdata\docuware\Desktop\DWScannerTemp This is the temp location where the scan files are stored before they are uploaded to DocuWare. 2: Delete all the files in this…
This can be a very common error in a large enterprise network when you get moved from one domain to another. Docuware stores all of your information about your accounts in 2 places. The main location is relative to the username you login with. That means for every user who logs into that PC potentially could have…
These items were taken from Docuware and made available because it is very hard to find by content. Known Errors when Setting Up Web Client “You need to install IIS 6 Metabase Extensions” The message “You need to install the IIS 6 Metabase Extensions” appears when setting up a Web instance (only relates to IIS…
Clients can take advantage of the feature in DocuWare allowing them to make calls to the server thru the Website. This is a very simple call which can be used to find documents, display individual documents or return information to a program leveraging data and DocuWare file cabinets. DocuWare provides a small bit of software called…
Docuware printer is a useful tool on your desktop that converts Documents that are printed into PDF-A documents in a Docuware Tray.This can be accessed from any software just by printing. Added to that function you can pre-determine some things as you print a document to the printer using DWCONTOL font and Printer commands. These commands…
THIS MAY NOT BE SUPPORTED BY DOCUWARE BUT I HAVE USED IT AS A WORK AROUND WITH NO ISSUES SO FARIf you are trying to connect Docuware 6.X to SQL 2016 to sweeten data with an Auto-Index workflow you are most likely getting an error that Docuware Only supports 2008, 2012 etc…… That is, of…
Perhaps you have been using Docuware 6.7 or below for some time and had this issue pop up from time to time. The issue is hard to explain as it manifests itself in a number of ways. In my case, you try and open the SettingsIU page and get a confounding error from the server….
It used to be that you could drop Docuware into the DMZ and forward all the requests from the web to Docuware services thru the firewall.The new architecture of Docuware makes this risky. The parts of Docuware on the server have direct access to the database server which puts your system at risk. So what do you…
Tuning Docuware 6.* on a large network We are defining a LARGE network as a BUSY Docuware network. It may only have 5 people adding content and 10 people using that content but those people adding content are killing the system with 10K to 100K images each day. Even worse they may scan in color…
TRAYS are basically file cabinets. They have pretty much everything a file cabinet has even to the point of having many subdirectories documents are stored in until moved to a file cabinet.A tray has a database component and a storage area component. The 2 work together to create a tray. Sounds great so how can…
If you got this message I would bet you were restoring a file cabinet to Docuware. When you restore a file cabinet to Docuware you have already, built the new file cabinet, created the Storage Location to the path where the files are located that you want to restore, you have discovered the GUID file…
Ever want to give someone or some group access to ALMOST everything? For example:A client file may have invoices, purchase orders, correspondence and other common items that people need to have access to do their job butClient files may ALSO have Financial Reports, Legal Contracts and other PRIVATE documents not everyone should be able to…
If you want to prevent users from storing certain file types as documents in your file cabinets, please navigate to “Organisation” -> “General” and add the file types you do not want to be stored as “Restricted file types”To be able to choose those file types, you mus first have defined them by creating “file…
Docuware allows you to import records in ANY format if you use the XML file to point to the records. You must have Docuware Import to do this. You will need to build a DWCONTROL file from the XML and images in that XML for example:I get a XML file and PDF from our client…
Docuware 6.7 now allows the web users to sort and display the data columns in the order they want them. (This is not a feature in the desktop software) Doing this is easy and when you save it, for that user it becomes their default. Everyone can change only theirs and everyone can have different results…
You are trying to login to Docuware and the error you get is “There is not Authentication Service available” What does that mean?Docuware is a complete system within itself and it has its own login methods available outside of the operating system you already logged into. You might be confused because you have never actually logged…
ERROR COI.PDF Settings server returned NULL for File Cabinet with GUID 5f7198f1-198f1-f1f6-4ff2-8ad2-a8c1246ffe67The GUID was not the GUID in the system. This could be the GUID did not exist any longer. The fix was to open the TRAY in configuration and reattach it to the new dialog box/file cabinet.
If you have the rights to, you may change the index information that an item is stored by. It is very simple. Right click on the record to change in the result list ,Select Edit index entry,Change the item in questionSave it.Side note, if you do this you can see the system entries are available on…
Building a file cabinet is simple and pretty straight forward. 1: Open Docuware Administration You will notice that there are 2 sections to Docuware the DOCUWARE SYSTEM area is on the top left and contains the links to storage, data and other things. Under that there is your organization the arrow next to your organization will…
Changing the field size in Docuware requires either: Auto-index module or Access to SQL to move data from one field to another 1: Log in to Docuware Admin2: Open the file cabinet to change3: ADD a new field with the correct length. DO NOT FORGET to CREATE a MEANINGFUL SQL NAME AS WELL4: Apply…
